Privacy Policy

Last Updated: April 22, 2025

Introduction

This Privacy Policy explains how Pax AI ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our duty drawback software and related services ("Product" or "Services"). By using the Product, you consent to the practices described in this Privacy Policy.

Information We Collect

1. User Data

We collect personal and business information when you register or interact with our Services, including:

• Name, email address, job title
• Company name and contact details
• Account credentials

2. Usage Information

We automatically collect information about how users interact with the Product, including:

• IP addresses, browser types, and device identifiers
• Login timestamps and session activity
• Pages visited, actions taken, and error reports

We collect this data to analyze performance, diagnose issues, and improve usability.

3. Cookies and Tracking Technologies

When you visit our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these emails. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

How We Use Your Information

1. Product Functionality

To operate, maintain, and improve the Product—including authentication, access management, usage analysis, and error monitoring.

2. Customer Support & Communication

To send service updates, respond to inquiries, and communicate onboarding or operational messages. You may opt out of marketing communications.

3. Security & Compliance

To detect, investigate, and prevent fraudulent or unauthorized activities, and to comply with legal obligations.

4. Product Improvement

We use aggregated or de-identified data to improve system performance, security, and product development.

Data Security and Confidentiality

1. Security Measures

We apply industry-standard safeguards to protect your data, including:

• Encryption in transit and at rest
• Role-based access controls
• Secure cloud infrastructure
• Ongoing monitoring and updates

2. No Data Resale

We do not sell or rent personal or customer data to third parties.

3. Confidential Handling

All customer data is treated as confidential and accessed only as needed to deliver services or fulfill legal requirements.

4. Third-Party Service Providers

We use subprocessors (e.g., cloud infrastructure, analytics tools) to help operate and improve the Services. All subprocessors are contractually bound to uphold confidentiality and security standards consistent with this policy.

Your Rights and Choices

1. Data Deletion

You may request deletion of your account or data at any time by contacting: 📧 support@paxai.com

2. Marketing Opt-Out

To stop receiving non-essential communications, follow the unsubscribe instructions in our emails or contact us directly.

Data Retention

We retain data as long as necessary for service delivery, legal compliance, dispute resolution, and enforcement of our agreements. After that, data is securely deleted.

Legal Compliance

We comply with applicable data protection and privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of any material changes via email or in-app notification.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at: 📧 support@paxai.com