FAQ

Frequently Asked Questions


This FAQ explains the customs and duty drawback concepts importers ask about most often: duties and fees, importer records, customs bonds, ACE Portal access, broker roles, and the practical steps that support compliant refund recovery. For companies evaluating drawback, these answers provide a baseline before a deeper data review.

Section 1: What are customs duties and what is duty drawback?

Section 2: The basics of customs

Section 3: ACE Portal