Need help filing your duty drawback claims? Pax AI's automated platform helps importers and exporters recover up to 99% of duties paid. Learn about our duty drawback solution →
The 'as a service' model is everywhere—starting with Software as a Service and extending to Healthcare as a Service—but what about Duty Drawback as a Service? With Pax AI, that's exactly what customs brokers and freight forwarders can now offer their customers.
For importers & exporters: get your duty drawback filed
If you're searching for duty drawback services to help recover your customs duties, you're in the right place. Pax AI offers:
- Automated claim filing with 99% duty recovery potential
- Zero upfront costs - we only get paid when you get your refund
- Expert support throughout the entire process
- 5-year retroactive claims to maximize your recovery
Start your free eligibility check → or continue reading to learn how brokers and forwarders can offer drawback services.
For brokers & forwarders: offer drawback as a service
The challenge: shrinking margins in entry writing and freight services
Customs brokers and freight forwarders are facing increasing pressure as margins in entry writing and freight services continue to decline. To stay competitive, many are looking to expand their service offerings and provide more value-added solutions to their customers. One such opportunity is duty drawback—a program that allows businesses to recover duties, taxes, and fees paid on imported goods that are later exported or destroyed.
At Pax AI, we help brokers and forwarders set up drawback as a service, generating recurring cash flow for both our clients and their customers. Here are our top three reasons you should consider adding drawback to your service portfolio:
1. Gain deeper insights into your customer's supply chain
Duty drawback requires a thorough understanding of your customer's import and export activities. By offering drawback services, you gain increased visibility into their supply chain, allowing you to provide more tailored logistics and compliance solutions. This deeper relationship strengthens client trust and opens the door for additional service opportunities.
What this means in practice:
- Access to comprehensive import/export data
- Better understanding of customer pain points
- Opportunities to optimize their entire supply chain
- Data-driven upselling of complementary services
2. Help your customers recover significant cash—potentially covering your fees
The refunds generated through duty drawback can be substantial—sometimes enough to offset all the fees a customer pays for your services. Imagine telling your client that not only can they unlock additional cash flow, but the recovered duties could effectively make your brokerage or freight services free. That's a compelling value proposition that enhances customer loyalty and retention.
Real numbers that matter:
- Average duty drawback recovery: $100,000 - $1M+ annually per client
- Typical broker service fees: $50,000 - $200,000 annually
- Net result: Your services potentially pay for themselves
3. Establish a competitive edge with a high-barrier service
Duty drawback is complex. The extensive paperwork, regulatory nuances, and intricate import-export linkages make it a difficult service to offer without the right expertise and technology. Brokers and forwarders who integrate drawback into their services create a strong competitive advantage, making it harder for clients to switch providers—and that's exactly what Pax can do for you.
Why drawback creates stickiness:
- Requires deep integration with client operations
- Creates ongoing value beyond transactional services
- Positions you as a strategic partner, not just a vendor
- Significantly increases switching costs for clients
The drawback challenge: expertise, compliance, and processing costs
Of course, nothing this powerful comes without some number of potential challenges. One of the biggest hurdles to offering duty drawback is the intense learning curve and operational burden. Handling drawback claims manually is labor-intensive, requiring:
- Regulatory expertise: Mastery of complex CBP regulations and constant updates
- Data management: Extensive reconciliation capabilities to match imports with exports
- Technology investment: Expensive drawback software or time-consuming Excel processes
- Dedicated staff: Specialized team members who understand drawback nuances
- Audit readiness: Maintaining compliant records for CBP reviews
How Pax AI makes drawback easy for brokers and forwarders
By partnering with Pax AI, you eliminate the heavy lifting associated with drawback claims. We act as your back-office drawback team, managing everything from compliance to claim processing. Our drawback experts leverage cutting-edge AI-powered tools to automate the process, reducing costs and ensuring maximum refund recovery for your customers.
What Pax AI handles for you:
- Complete claim preparation and filing
- Import/export matching and reconciliation
- HTS classification verification
- Document collection and organization
- CBP communication and responses
- Audit support and record keeping
The result? You can offer competitive rates while generating recurring revenue—without investing in costly software or in-house expertise.
Partnership models that work for you
We offer flexible partnership arrangements designed to fit your business model:
White-Label Service
- Offer drawback under your own brand
- We handle all backend operations
- You maintain the client relationship
Referral Partnership
- Simply refer clients to Pax AI
- Earn ongoing commission on successful claims
- No operational involvement required
Hybrid Approach
- You handle client relationships and data collection
- We manage filing and compliance
- Revenue sharing based on involvement
Success story: how one broker added $2M in client value
"We partnered with Pax AI to offer duty drawback services to our top 20 import/export clients. Within six months, we helped them recover over $2 million in duties. Not only did this strengthen our client relationships, but the revenue share more than doubled our profit margins on these accounts." - Regional Customs Broker
Ready to get started?
Adding duty drawback as a service is a strategic move that strengthens customer relationships, differentiates your business, and generates a steady cash flow. Let Pax AI handle the complexity while you focus on serving your customers.
Next Steps:
- Schedule a partnership consultation
- We'll analyze your client base for drawback potential
- Choose your preferred partnership model
- Start generating new revenue within 30 days
Contact us today to learn how you can seamlessly integrate drawback into your service offerings and start maximizing value for both you and your clients.
For Importers/Exporters: Need immediate help with duty drawback claims? Start your free eligibility check →
For Brokers/Forwarders: Want to offer drawback services? Schedule a partnership call →